Hear an update on the continued efforts to increase reimbursement rates to providers of IDD services to keep pace with ever-increasing wages and competition for skilled caregivers.

Technology has long been deployed as a strategy for efficiency and creating new revenue streams. By implementing an innovation-driven business model, organizations can differentiate themselves, provide superior care to their communities, and compete in a challenging marketplace. Join James Harner, CEO of Insight Human Services, and Neal Tilghman, Director and GM for Human Services, Netsmart, to learn how prioritizing technology and innovation can lead to sustainability and growth. This session will focus on Insight and its technology journey from a single solution for methadone to a fully digitized enterprise with one platform. By embracing technology to enhance access to care, Insight gained a strong partnership with its technology provider and collaborative relationships with other agencies across North Carolina. Today, innovation is part of their culture and business intelligence, allowing them unique opportunities to differentiate, compete and grow.

During this session, you will make the connection between advocacy and what happens in Raleigh and Washington. NC Providers Council’s contract lobbyist will give an update on the legislative and political landscape as he explains what to expect during the long legislative session starting in January 2025. You will discover the dos and don’ts of advocacy and how to make your efforts more productive through a review of effective strategies and approaches in outreach. You will walk away with effective story-telling tips that help garner support for your issues. Join us for this advocacy-in-action educational session.

This workshop explores the critical importance of cultural competence in mental health settings for individuals of the African Diaspora. Recognizing the rich diversity within this community, we delve into the complexities of cultural identity, historical trauma, and systemic barriers that shape mental health experiences. Through interactive discussions and case studies, participants will gain practical strategies for fostering culturally responsive care, including enhancing communication, addressing implicit biases, and integrating culturally relevant interventions. By embracing cultural competence as an integral aspect of mental health practice, we aim to empower clinicians to effectively support the unique needs and strengths of individuals from the African Diaspora, ultimately advancing equity and wellness within our communities.

Julia Adams-Scheurich will review the highlights of the 2024 North Carolina General Assembly session. During this presentation, attendees will be provided a review of substantive bills that have passed, their impact on the healthcare system in North Carolina, and their intersection with federal regulatory changes. The presentation will include an opportunity to provide a “look forward” on what to expect in 2025 and an opportunity to answer questions from providers and advocates.

Join Dr. Craig Escudé, family physician and President of IntellectAbility, as he discusses the Fatal Five conditions that are widely known to be preventable causes of illness and death in people with intellectual and developmental disabilities PLUS one additional condition. Topics include identifying and preventing Bowel Obstruction, Aspiration, Dehydration, Seizures, and Sepsis, plus Gastroesophageal Reflux Disease. This webinar is perfect for nurses, direct support professionals, case managers, support coordinators, agency leadership, and anyone who touches the lives of people with IDD.

Navigating the healthcare space can be challenging, but being part of a clinically integrated network can make the journey easier while ensuring organizational accountability for the quality of services.

IDD Services providers have a three-pronged mission – maximizing individual care quality, financial stability, and growth. The foundation of this is optimized individual care, without which the mission is pointless. We will discuss how Revenue Cycle Management processes contribute to the individual care objective. Revenue cycle management needs to contain procedures to ensure that billing is timely and complies with funder contracts and process requirements. Some providers can struggle with reimbursement, particularly with Managed Care. Thin margins in our industry magnify this impact. Appropriate up-front management of the Revenue Cycle can minimize payer denials, thereby improving payments and required “re-touches” to get claims paid, and minimizing write-offs. Interestingly, these same disciplines support care quality, particularly driven by authorization compliance, care plan integrity, and timely visit verification. We’ll discuss how this all weaves together, and the benefits derived in this regard by a robust, full-featured agency management system.

This session will provide participants with a detailed overview of the Children and Families Specialty Plan and the intended impact on children and families who are involved with NC’s child welfare system.

In the past year, TLC experienced a dramatic culture shift resulting in the organization’s strongest financial position and employee retention in its history and culminating in the creation of its core values, CARES. This shift has meant a greater sense of community, increased collaboration, and advancement in innovations in quality care, producing positive outcomes for clients, staff, and families. TLC’s CEO, Sarah Crawford, will host an interactive panel discussion to deliver practical takeaways where participants will learn how TLC’s cultural transformation arose through intentional leadership, the creation of Career Pathways, and meaningful investments in leaders and staff, with a focus on Quality, Access, and Equity – helping to poise TLC for growth and embrace emerging services.